The rules of the Adda.

01

These terms

ItsMyAdda is run by LNRS Technologies ("we", "us"). These terms apply when you use the ItsMyAdda app on Android or iPhone, the web app at https://itsmyadda.com/app, or this website. By creating an account or using the service, you agree to them.

Our Privacy Policy and Refund & Cancellation Policy are part of these terms.

02

What ItsMyAdda does

ItsMyAdda helps people find local workers (skilled professionals, house workers, drivers, helpers and more) and helps those workers find work. Local Adda partners at our hubs help people register, check documents and book in person.

We are a platform, not an employer or a contractor. When a customer books a worker, the agreement for the work (what is done, when, and the wage) is between the customer and the worker. Wages are agreed between them and paid directly to the worker, not through ItsMyAdda.

03

Your account

• You must be at least 18 years old to use ItsMyAdda.
• You sign in with your mobile number and a one-time code sent by SMS. Never share this code; anyone with it can use your account.
• One account per mobile number and role. Give true details and keep them up to date.
• You are responsible for what happens in your account. Tell us at once if you think someone else has used it.
• You can delete your account at any time from Settings in the app.

04

For workers

• Your profile (skills, experience, wage, area and photo) must be true. Customers rely on it.
• To appear to customers, your identity document must be checked and approved by ItsMyAdda. We may ask for it again.
• Customers can find you only while you are online. Going online uses an online day from a package you bought, or a one-day payment, as shown in the app before you pay. Free-trial days for new workers are shown in the app.
• Reply to requests in time, keep to what you agree with customers, and behave safely and respectfully at every job.
• Taxes on the wages you earn are your own responsibility.

05

For customers

• Describe the work, date, time and address honestly when you send a request.
• Agree the wage with the worker and pay them directly, as agreed, when the work is done.
• Treat workers with respect and provide a safe place to work.
• Booking requests and calls to workers may carry a small fee, always shown in the app before you pay.

06

For Adda partners

• Act for workers and customers only with their permission, and only for people of your hub.
• Take payments only through the app (UPI or wallet). Never collect cash for ItsMyAdda fees.
• Never keep, copy or share anyone's identity documents beyond sending them for checking in the app.

07

Wallet, fees and GST

Fees are paid from your ItsMyAdda wallet. You add money by UPI, debit or credit card or net banking through our payment partner, Razorpay; we never see or store your card or bank details. Money is added once the payment partner confirms the payment.

• Customers: a fee for each booking request (new customers get some free requests) and a fee to see a worker's phone number, which then stays visible for a set time.
• Workers: packages of online days (amount + platform fee + GST), or a fee to be online for just one day.
• Every price, with its GST, is shown in the app before you pay. Prices can change; a change never affects something you have already paid for.
• Wallet money can be used only within ItsMyAdda.

Refunds are explained in our Refund & Cancellation Policy.

08

What is not allowed

• False profiles, fake documents, or using someone else's number or identity.
• Harassment, abuse, discrimination, or any unsafe or illegal work.
• Fake reviews, or pressuring anyone to change a review.
• Copying, scraping or misusing the app, or trying to break its security.

09

Ratings and reviews

After a job, customers can rate and review the worker. Reviews must be honest and about the job. We may remove reviews that break these terms.

10

Blocking and closing accounts

We may block or remove an account that breaks these terms, puts anyone at risk, or is used for fraud. You may stop using ItsMyAdda and delete your account at any time. Bookings and payments already made stay in our records as the law requires.

11

Our responsibility

We check workers' identity documents and act on complaints, but we do not supervise the work itself and cannot promise its quality, timing or result. Any claim about the work is between the customer and the worker; we will help through our support team.

As far as the law allows, our total responsibility to you for any claim is limited to the fees you paid to ItsMyAdda in the three months before it. Nothing in these terms limits rights you have under Indian consumer law.

12

Changes to these terms

We may update these terms. When the changes are important, we will tell you in the app before they apply. The date at the top of this page shows the latest version.

13

Law and disputes

These terms are governed by the laws of India. Disputes will be handled by the courts at Hyderabad, Telangana. Please contact us first; most problems are solved quickly that way.

14

Contact and grievances

LNRS Technologies, Plot No.129, Flat B 3rd F,Raghavendra Nagar Colony,Uppal,K.V.Rangareddy,Telangana,500039-India.. Email itsmyaddateam@gmail.com], phone +918978920722 (Monday to Saturday, 9:00 AM to 6:00 PM IST). Grievance Officer: [grievance officer name], [grievance officer email]. We reply to grievances within 15 days.