Fair, and automatic.

01

In short

Fees on ItsMyAdda are small and shown before you pay. Where a refund applies, it goes back to your ItsMyAdda wallet automatically, usually at once. Payment errors are returned to your bank or card.

02

Adding money to your wallet

• Money is added to your wallet as soon as our payment partner, Razorpay, confirms the payment.
• If money left your account but did not reach your wallet, it is added automatically once the payment is confirmed, normally within minutes. If the payment failed, your bank returns it, usually within 5 to 7 working days.
• Wallet money is for fees within ItsMyAdda and cannot be withdrawn to a bank account. If you close your account with money in the wallet, contact support and we will review it.

03

Booking request fees

• Refunded to your wallet automatically if the worker declines your request.
• Refunded automatically if the worker does not reply within the time shown in the app.
• Refunded if ItsMyAdda cancels the booking because of a problem on our side.
• Not refunded if you cancel a request yourself, or after the worker accepts it.

04

Call fees

The fee to see a worker's phone number is not refundable once the number is shown. Calling the same worker again is free for the time shown in the app.

05

Worker packages and day passes

• Packages of online days are not refundable once bought, but unused days never expire: a day is used only on a day you are online.
• A one-day payment is not refundable once that day has started counting.
• If an app or service problem on our side cost you online days, contact support; we will add free days to make up for it.

06

Wages for the work

Wages are agreed between the customer and the worker and paid directly to the worker; they do not pass through ItsMyAdda, so we cannot refund them. If there is a dispute about the work, raise a complaint in the app and our team will help both sides.

07

How to ask for help

Use Live chat or Complaints in the app, or write to itsmyaddateam@gmail.com] with your mobile number and the transaction reference shown in your wallet history. We reply within 2 working days; approved refunds to a bank or card are made within 5 to 7 working days.