Your data, kept close.

01

Who we are

ItsMyAdda is run by LNRS Technologies. This policy explains what personal data we collect through the ItsMyAdda app, the web app and this website, why, who can see it, and the choices you have. We follow the Digital Personal Data Protection Act, 2023.

02

What we collect

• Account: your mobile number, name, preferred languages and whether you use ItsMyAdda as a customer, worker or Adda partner.
• Worker profile: photo, date of birth, gender, address, skills, experience, expected wage, work preferences and availability.
• Identity check (workers): the type and number of one government ID and a photo of it, used only to verify you.
• Location: the address you enter, and your phone's location only when you tap "use my current location". We do not track your location in the background.
• Bookings and reviews: requests, dates, addresses of the work, status, ratings and reviews.
• Payments: wallet balance and transactions, package purchases with their GST. Card, UPI and bank details go to our payment partner, not to us.
• Support: your Live chat messages and complaints.
• Device and app use: a notification token to send you alerts, which screens are used, crash reports and app speed, to fix problems and improve the app.

03

How we use it

• To sign you in with a one-time code and keep your account secure.
• To show customers verified workers who are online within 25 km, and to run bookings from request to completion.
• To verify workers' identity before customers can find them.
• To take payments, keep your wallet, issue GST-correct records and give refunds.
• To send booking updates and reminders by notification or SMS.
• To answer support requests, settle complaints and prevent fraud and misuse.
• To understand how the app is used so we can improve it.

04

Who can see what

• Customers see a worker's public profile: name, photo, skills, experience, wage, rating, town and verification badge. Never their date of birth, street address or ID document.
• A worker's phone number is shown to a customer only after the customer pays the call fee or has a booking with them.
• Workers see the contact details and work address of customers who booked them.
• Adda partners see the workers and customers of their own hub, to help them register and book.
• ItsMyAdda staff see what they need to verify IDs, handle payments and give support.
• We never sell your personal data.

05

Companies that help us

We share only what each needs to do its job for us:

• Razorpay, to take payments.
• A registered SMS company, to send login codes.
• Cloud hosting and database services, to run the app and store data.
• Google Firebase, for notifications, crash reports and app usage statistics.

We also share data when the law requires it, for example with the police or a court.

06

How we protect it

Data travels over encrypted connections. ID document photos are private: only you and the ItsMyAdda staff who verify them can open them. Access to personal data within our team is limited to people who need it.

07

How long we keep it

We keep your data while your account is open. When you delete your account, your profile, notifications and device tokens are removed. Records of bookings and payments are kept for as long as tax and other laws require (generally up to eight years), and then deleted.

08

Your rights

• See the personal data we hold about you, and correct it. Most of it you can edit yourself in the app.
• Delete your account and its data: Settings, then Delete account, in the app.
• Withdraw your consent, for example to location access, from your phone's settings. Some features will then not work.
• Name someone to act for you if you are unable to.
• Complain to our Grievance Officer, and if not satisfied, to the Data Protection Board of India.

09

Children

ItsMyAdda is only for people aged 18 or older. We do not knowingly collect data about children.

10

Changes to this policy

When we change this policy in an important way, we will tell you in the app first. The date at the top shows the latest version.

11

Grievance Officer

[grievance officer name], LNRS Technologies, Plot No.129, Flat B 3rd F,Raghavendra Nagar Colony,Uppal,K.V.Rangareddy,Telangana,500039-India.. Email [grievance officer email]. We acknowledge complaints within 48 hours and resolve them within 15 days.